Returns & Refunds
Global Cold Chain Solutions Pty Ltd has a flexible “RETURN OF GOODS” policy. The details of this policy and the procedures required to implement this policy are below:
GCCS will accept goods returned under the following conditions.
a) The customer will firstly fax or email GCCS RETURNED GOODS APPROVAL (RGA) Form (OPE-REC-015) to customer Service with details of the proposed return. Intention to return goods must be received within 10 days of date of delivery unless agreed to otherwise by the Company in writing and must be freight prepaid and copy of invoice and authorisation number quoted.
Request Form BEFORE any goods can be returned. Upon receipt of the request GCCS will issued a RETURN AUTHORITY NUMBER (RAN) number on the RGA which will be used as a future reference and then advice customer of their options concerning their request.
b) The customer will provide all relevant details on the request form referencing the appropriate GCCS Invoice.
The goods must be in original packing and
c) Freight arrangements for return of goods:
(i) If the goods are faulty or incorrectly supplied, GCCS will pay the freight and will nominate the carrier and the freight category. GCCS will not be responsible for freight charges if any other carrier is used.
(ii) For goods returned for any other reason apart from faulty or incorrectly supplied products, the freight will be at the expense of the customer.
(iii) Please ensure goods being returned are well packaged as we cannot warrant any goods received damaged as a result of transit.
d) On receipt of the goods GCCS will check to determine the state of the goods and weigh them.
(i) If, in the expert opinion of GCCS, the goods are faulty or incorrectly supplied, then a credit adjustment for the full amount minus shipping of the original invoiced value for that item will be raised. It will be referenced to the RAN.
(ii) If the goods are not proved to be faulty or incorrectly supplied, they will be returned to customer at their freight expense. Alternatively, for non-faulty goods or goods returned for any other reason such as unsuitable use a rehandling and a restocking fee of 15% of the total invoice amount will also be charged to the customers’ account, including any associated costs such as freight if not prepaid before.
(iii) If any of the goods returned are damaged or defaced in any way which could prevent the goods from being sold then no credit will be issued.
e) In order to claim a credit for goods incorrectly supplied either quantity or product, GCCS must be notified within 48 hours of receipt of these goods. Beyond this time GCCS reserves the right not to recognise any claim.
No credit for any reason will be issued for goods purchased more than 12 months prior or outside the warranty period to the claim being made.
Duplicate payment refunds
Where a customer has made a duplicate payment, GCCS may select which payment method will be refunded. A repayment fee of $25 will be deducted from the refund.
All warranty claims are subject to manufacturer’s conditions. This excludes:
- Data loggers with batteries where the sampling rate has reduced the battery life to below 1 year.
- Loggers heated above 100°C
- acts of God
- abuse, misuse, and abnormal usage
- faulty installation
- improper maintenance
- any alterations or repairs undertaken or attempted
- Dropping items on hard surfaces
Items must be returned to our Melbourne office and we generally do not cover the cost of shipping back to us, but will ship a replacement or repaired unit back to you at our expense, as mentioned above.